1. Introduction and contact information

Kvåle Solutions ("we," "us," or the "Service Provider") is a sole proprietorship (enkeltpersonforetak) registered in the Norwegian Register of Business Enterprises (Enhetsregisteret / Foretaksregisteret) under organisation number 936975909, with its place of business in Norway. We provide digital services in typesetting, web development, graphic design and language services, and related services.

Contact details

• Registered / business address: Stryteberg 18, 5781 Lofthus, Norway
• E-mail: [email protected]
• Phone: +47 99 19 25 18
• Website: kvaalesolutions.com
• VAT status: Not VAT-registered

2. Definitions

In these Terms:

• "Agreement" means the binding agreement between the Customer and the Service Provider, consisting of these Terms together with the confirmation of a specific order.
• "Consumer" means a natural person acting for purposes outside that person's trade, business, craft or profession (as defined in Directive 2011/83/EU Art. 2(1) and in Norwegian angrerettloven § 5).
• "EU Consumer" means a Consumer habitually resident in an EU/EEA member state or in the United Kingdom.
• "Business Customer" means any Customer who is not a Consumer, including companies, self-employed persons and public bodies acting for business purposes.
• "Customer" means a Consumer or a Business Customer.
• "Services" means the services and deliverables described in section 5 or otherwise agreed in a specific order.
• "Digital Content" means data produced and supplied in digital form.
• "Digital Service" means a service that allows the Customer to create, process, store or make available data in digital form.
• "Durable Medium" means any device that allows the Customer to store information personally addressed to the Customer in a way accessible for future reference, for a period adequate for the purposes of the information, and that allows the unchanged reproduction of the information. E-mail satisfies this requirement; a hyperlink to a website does not.
• "Subscription Service" means a service billed on a recurring basis, including website hosting and maintenance.
• "Deliverable" means the completed digital work product delivered to the Customer.

3. Scope

3.1 These Terms apply to all agreements between the Service Provider and Customers worldwide, both Consumers and Business Customers.

3.2 Certain provisions apply only to one of the groups and are expressly marked [Applies only to Consumers] or [Applies only to Business Customers].

3.3 These Terms apply to all Services unless otherwise agreed in writing in a specific contract. In case of conflict between a specific contract and these Terms, the specific contract prevails for the matters it regulates.

3.4 Mandatory rules of Norwegian consumer law — and, for EU Consumers, any mandatory rules of the Consumer's country of habitual residence that would apply in the absence of these Terms — apply in full notwithstanding anything to the contrary herein (see section 21).

4. Formation of Agreement and pre-contractual information

(Directive 2011/83/EU Arts. 6–8; Norwegian angrerettloven § 8; e-handelsloven § 11)

4.1 An Agreement is formed when the Customer places an order and the Service Provider confirms the order in writing by e-mail or another Durable Medium. For Consumers, active acceptance of these Terms is required before the order is confirmed (active check; pre-ticked boxes are not valid).

4.2 The technical steps to conclude the Agreement are: (i) the Customer sends a request with project description and any files; (ii) the Service Provider provides a quote specifying price, scope and delivery time; (iii) the Customer accepts the quote and these Terms in writing (e-mail, signature or active checkbox); (iv) the Service Provider sends a written confirmation, which constitutes conclusion of the Agreement.

4.3 Before the order is confirmed, the Customer is given an opportunity to correct input errors and review the order's content, price and terms.

4.4 The language of the Agreement is English. The Agreement is stored by the Service Provider and is accessible to the Customer upon request for at least five (5) years in accordance with the Norwegian Bookkeeping Act.

4.5 Before conclusion of the Agreement, the Service Provider makes available to the Customer the information required by Directive 2011/83/EU Art. 6 and Norwegian angrerettloven § 8, including the main characteristics of the Services, total price including all taxes, delivery time, and information on the right of withdrawal and its loss where applicable.

5. Description of Services

5.1 Typesetting. The Service Provider provides typesetting of text and documents, including LaTeX typesetting, stylesheets, tables of contents, reference lists and indexing. Typical delivery formats: .tex, .bib, .pdf, .docx.

5.2 Web development. The Service Provider provides development of static and dynamic websites, including front-end and back-end development, scripting, customisation and integrations. Typical delivery formats: .html, .css, .js, .py, and associated project folders.

5.3 Graphic design. The Service Provider provides graphic work including logos, vector drawings, illustrations, layout design, templates and print preparation. Typical delivery formats: .svg, .ai, .pdf, .png, .jpg/.jpeg.

5.4 Language services. The Service Provider provides translation, proofreading, copyediting, editing and language consulting. Typical delivery formats: .docx, .pdf, .tex.

5.5 Hosting and maintenance (add-on).

5.5.1 Hosting is an add-on to web development, billed as a Subscription Service on a recurring basis.

5.5.2 Third-party infrastructure. Hosting services are provided utilizing industry-leading third-party cloud infrastructure (e.g., Cloudflare for static sites, or reputable web hosts for dynamic sites). The Service Provider acts as an intermediary and administrator of this infrastructure on behalf of the Customer to ensure high availability and security, rather than as the primary infrastructure provider.

5.5.3 Maintenance includes routine updates of website software and content as agreed, availability monitoring, minor bug fixing and minor content updates within the agreed scope. Major changes, new features or significant redesigns are billed separately.

5.5.4 Performance standard. The Service Provider cannot guarantee uptime or any other performance standard exceeding that provided by the relevant third-party provider. The Service Provider is not liable for downtime, data loss or other defects attributable to the third-party provider, provided the Service Provider has selected a reputable provider and has passed through to the Customer any service-level commitments of that provider. This does not limit a Consumer's statutory conformity claims under applicable mandatory law.

6. Delivery and acceptance

6.1 Delivery is performed by the Service Provider making the Deliverable available to the Customer via e-mail, cloud link, file-transfer service or as otherwise agreed.

6.2 During an engagement, the Service Provider may send interim deliveries classified as "Draft 1," "Draft 2," etc. Drafts are not final delivery and do not transfer any rights to the Customer.

6.3 Final delivery occurs when the Service Provider delivers a file or folder expressly labelled "Final Delivery," "Completed" or similar.

6.4 The number of revisions included is stated in the quote. Where not specified, up to two (2) rounds of revisions within the originally agreed scope are included. Revisions beyond this, and any change of scope, are billed separately at the then-applicable hourly rate.

6.5 Following final delivery, any additional changes are provided as a courtesy by the Service Provider and create no obligation for the Service Provider. This does not limit a Consumer's conformity claims under section 11.

6.6 Acceptance [Applies only to Business Customers]. The Deliverable is deemed accepted if the Customer does not notify the Service Provider in writing of specific defects within seven (7) business days of final delivery.

7. Prices, payment and recurring billing

7.1 Prices are stated in the quote or price list. All prices are stated excluding applicable taxes. Where the Service Provider is not VAT-registered at the time of invoicing, invoices are issued without VAT.

7.2 Payment is made via Revolut, Wise, Vipps, bank transfer, international card payments or other payment methods expressly made available.

7.3 The total price including all charges is presented to the Customer before payment. The price is not split into partial amounts.

7.4 Payment is due within fourteen (14) days from the invoice date, unless otherwise agreed. For certain engagements, full or partial advance payment may be required; where advance payment is required, the Service Provider states the reason.

7.5 In the event of late payment, statutory late-payment interest under Norwegian forsinkelsesrenteloven applies, together with reminder fees and collection costs under applicable law.

7.6 Invoices are issued in compliance with the Norwegian Bookkeeping Regulation § 5-1-1 and contain: invoice number, invoice date, seller name and organisation number (with "MVA" where VAT-registered), buyer identification, description of the Service, time and place of delivery, consideration, due date, and specified VAT.

7.7 Recurring payments for hosting, maintenance and other Subscription Services.

7.7.1 Where the Customer subscribes to hosting and maintenance or another Subscription Service, the Customer agrees that payment is charged on a recurring basis (typically monthly or annually) by card-on-file, Vipps Faste Betalinger (for Norwegian customers) or an equivalent arrangement.

7.7.2 Before the first charge, the Service Provider informs the Customer on a Durable Medium of the charge amount, frequency and next charge date.

7.7.3 Price changes are notified in writing on a Durable Medium at least thirty (30) days before the new price takes effect. During the notice period the Customer may terminate the Subscription Service at no cost, effective from the date the new price would have taken effect.

7.7.4 Cancellation of the payment mandate. The Customer may cancel recurring payments at any time by (i) managing the agreement directly within the payment provider's application (e.g., within the Vipps app or by contacting the issuing bank) and/or (ii) sending written notice to the Service Provider at the e-mail address in section 1. Cancellation of the payment mandate constitutes termination of the Subscription Service under section 19.

7.7.5 If a charge fails, the Service Provider will retry the charge and notify the Customer. On sustained non-payment, the Service Provider may suspend or terminate the Subscription Service under section 19.

8. Right of withdrawal [Applies only to Consumers]

8.1 For contracts concluded at a distance, the Consumer has a right to withdraw within fourteen (14) days without giving any reason, pursuant to Directive 2011/83/EU Arts. 9–16 as implemented in the law of the Consumer's country of habitual residence (and in Norway by angrerettloven §§ 20–21).

8.2 The withdrawal period expires fourteen (14) days after the conclusion of the Agreement for service contracts and for contracts for the supply of Digital Content not supplied on a tangible medium.

8.3 The Consumer exercises the right of withdrawal by giving the Service Provider a written statement using the standard withdrawal form or another unequivocal statement. A model withdrawal form is available on request.

8.4 Loss of the right of withdrawal — verbatim statutory wording.

In accordance with Directive 2011/83/EU Art. 16(a) and (m) and Norwegian angrerettloven § 22 letters (c) and (n), the Consumer acknowledges and agrees as follows:

For contracts on the provision of services, the Consumer's right of withdrawal shall expire when the services have been fully performed but, if the contract places the Consumer under an obligation to pay, only if the performance has begun after (i) the Consumer gave their prior express consent to beginning the provision of the services and (ii) the Consumer acknowledged that they would thereby lose their right of withdrawal upon the services' full performance.

For contracts on the supply of digital content which is not supplied on a tangible medium, the Consumer's right of withdrawal shall expire when performance has begun and, if the contract places the Consumer under an obligation to pay, where (i) the Consumer gave their prior express consent to beginning the performance, (ii) the Consumer acknowledged that they would thereby lose their right of withdrawal, and (iii) the Service Provider provided the Consumer with the confirmation of the contract on a Durable Medium, including a confirmation of the Consumer's prior express consent and acknowledgement.

8.5 Consumer's express consent and acknowledgement.

By accepting these Terms, actively ticking the consent box at the time of ordering, or otherwise giving unequivocal consent, the Consumer expressly declares:

"I hereby expressly request that Kvåle Solutions begin the performance of the services and/or the supply of the digital content before the expiry of the 14-day withdrawal period. I acknowledge that I will thereby lose my right of withdrawal upon full performance of the services, or — for digital content — once performance has begun."

8.6 Confirmation on a Durable Medium. The Service Provider confirms the Consumer's consent and acknowledgement under section 8.5 by e-mail (Durable Medium) sent no later than at or immediately after the commencement of performance/delivery, in compliance with Directive 2011/83/EU Art. 7(2) and Norwegian angrerettloven § 18. The confirmation reproduces the consent and acknowledgement text.

8.7 The Consumer may at any time before giving consent under section 8.5 withdraw the order free of charge.

8.8 If the Consumer exercises the right of withdrawal after performance has started but before full performance, the Consumer shall pay an amount proportionate to the performance rendered up to the moment of notification, compared to the full scope of the Services.

9. Intellectual property and rights in the Deliverable

9.1 All copyrights and other intellectual property rights in the Deliverable initially vest in the Service Provider. Rights are transferred to the Customer in accordance with this section upon the Service Provider's receipt of full payment for the Services.

9.2 Upon receipt of full payment, the Service Provider assigns to the Customer all economic copyright in the specific Deliverable created for the Customer, for the agreed purpose of use. The assignment includes the right to use, reproduce, modify, display and distribute the Deliverable for the agreed purpose. For the agreed purpose, the Customer shall be deemed the owner of the Deliverable within the meaning of the Norwegian Copyright Act (åndsverkloven) and equivalent laws.

9.3 Background Technology. The assignment in section 9.2 does not include tools, template code, libraries, frameworks, third-party components or general skills or methods ("Background Technology") developed or acquired by the Service Provider independently of the engagement. The Service Provider retains rights in such Background Technology and grants the Customer a non-exclusive, perpetual, royalty-free licence to use it to the extent necessary to use the Deliverable for the agreed purpose.

9.4 Third-party rights. Where the Deliverable incorporates third-party-licensed material (e.g. fonts, images, plug-ins), the licence terms for such material apply. The Service Provider informs the Customer of known licensing requirements before delivery.

9.5 Moral rights. Moral rights (paternity and integrity) under Norwegian åndsverkloven § 5, and equivalent provisions under the law of other jurisdictions, remain with the author and are not assignable. The Service Provider undertakes not to assert moral rights in a manner that would prevent the Customer's agreed use of the Deliverable, except where a modification is prejudicial to the Service Provider's artistic or literary reputation or individuality.

9.6 Portfolio and reference use. Unless the Customer reserves this right in writing, the Service Provider may display the Deliverable as reference work in its own portfolio, on its website and in marketing materials, and may identify the Customer as a client. The Service Provider will not disclose confidential content in such contexts.

9.7 Non-payment. If the Customer fails to pay by the due date, the Service Provider retains all rights in the Deliverable, and any temporary licence to the Customer terminates immediately until full payment is received.

9.8 Narrow construction. Notwithstanding the wording of this section, any ambiguity regarding the scope of rights transfer is construed narrowly against the Service Provider in accordance with the principle of speciality (åndsverkloven § 67) and equivalent principles under applicable law.

10. Customer-supplied material

10.1 The Customer warrants that all material supplied to the Service Provider (text, images, code, data) is owned by the Customer or that the Customer has the necessary rights to use it for the agreed purpose.

10.2 The Customer indemnifies the Service Provider against any third-party claim arising from the alleged infringement of third-party rights by the supplied material.

10.3 The Service Provider may refuse to process material that in the Service Provider's assessment is unlawful, offensive or infringing.

11. Defects and remedies

11.1 [Applies only to Consumers, with mandatory-law priority] The Deliverable shall conform to the Agreement, be fit for the purpose for which such services or digital content are ordinarily used, correspond to the description, possess the functionality and quality the Consumer may reasonably expect, and be supplied with necessary updates for the period the Consumer may reasonably expect. The Consumer's statutory rights under the Norwegian Act on the Supply of Digital Content and Services (digitalytelsesloven) implementing Directive 2019/770, and under the law of the Consumer's country of habitual residence, apply in full and may not be derogated from to the Consumer's detriment.

11.2 [Applies only to Consumers] A defect that becomes apparent within one (1) year from delivery for one-off supply, or during the contract period for continuous supply, is presumed to have existed at delivery unless the Service Provider proves otherwise (Norwegian digitalytelsesloven § 12; equivalent under Directive 2019/770).

11.3 [Applies only to Consumers] On a defect, the Consumer may require repair or replacement, a proportionate price reduction, termination of the contract and damages (including for non-pecuniary inconvenience) under applicable mandatory law. The Consumer may also withhold payment to the extent necessary to secure the claim.

11.4 [Applies only to Consumers] Notice of defect must be given to the Service Provider as soon as reasonably possible after the defect was or ought to have been discovered, and in any event within the statutory periods (two years, or three years where the Service is intended to last longer, under Norwegian digitalytelsesloven § 34, or the corresponding period under the Consumer's applicable law).

11.5 [Applies only to Business Customers] Notice of defect must be given in writing within seven (7) business days of final delivery. Failure to give such notice extinguishes the defect claim. The Service Provider's liability for defects towards Business Customers is limited as set out in section 13.

12. Customer cooperation

12.1 The Customer shall provide the Service Provider with sufficient and timely information, files, access credentials and feedback to enable delivery according to the agreed schedule.

12.2 Delays attributable to the Customer's failure to cooperate entitle the Service Provider to a corresponding extension of delivery deadlines and may entail additional costs.

12.3 If the Customer fails to provide necessary feedback within thirty (30) days of request, the Service Provider may close the engagement and invoice for work performed.

13. Limitation of liability

13.1 [Applies only to Business Customers] The Service Provider's aggregate liability to a Business Customer for any claim arising out of or in connection with the Agreement — whether in contract, tort or otherwise — is limited to the total fees paid by the Customer to the Service Provider for the relevant Service during the twelve (12) months preceding the event giving rise to the claim.

13.2 [Applies only to Business Customers] The Service Provider is not liable for indirect or consequential loss, including loss of profit, loss of anticipated savings, loss of data, business interruption, loss of contracts, loss of goodwill or similar consequential damage.

13.3 The limitations in 13.1 and 13.2 do not apply to damage caused intentionally or by gross negligence, or to liability that cannot be excluded under applicable mandatory law (including personal injury).

13.4 [Applies only to Consumers] Nothing in this section limits a Consumer's rights under mandatory consumer law, which apply in full.

14. Force majeure

14.1 Neither party is liable for delay or non-performance caused by an obstacle beyond the party's control that the party could not reasonably have taken into account when entering into the Agreement and that the party cannot reasonably be expected to overcome or circumvent, including natural disasters, war, riot, government action, large-scale strike, fire, pandemic, major cyber-attack and sustained failure of basic infrastructure not controlled by the party.

14.2 The affected party shall notify the other party without undue delay of the force-majeure situation and its expected duration.

14.3 If force majeure lasts more than six (6) weeks, either party may terminate the Agreement without liability for the other party's loss beyond what mandatory law provides.

15. Confidentiality

15.1 Each party shall keep confidential any information marked or evidently confidential, and the content of work performed by the Service Provider for the Customer where such content is commercially or personally sensitive.

15.2 The confidentiality obligation applies during the Agreement and for five (5) years after termination, and indefinitely for personal data.

15.3 The obligation does not prevent publication of reference work under section 9.6, disclosure of information lawfully in the public domain, or disclosure required by law or by a valid authority order.

16. Data protection

16.1 The Service Provider processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Norwegian personopplysningsloven. See the Service Provider's Privacy Notice at kvaalesolutions.com/privacy-policy.

16.2 Where the Service Provider processes personal data on behalf of the Customer as part of the Services, a separate data processing agreement is entered into between the parties.

16.3 Payment providers — including Vipps MobilePay AS and any card payment processor — are independent controllers for personal data processed via their services.

17. Changes to these Terms

17.1 The Service Provider may amend these Terms by giving at least thirty (30) days' written notice by e-mail to the Customer or on another Durable Medium. For one-off deliveries, the Terms in force at the time of order apply.

17.2 For Subscription Services, changes adverse to the Customer may only be made with such notice, and the Customer may during the notice period terminate the Agreement at no cost effective from the date the change would have taken effect.

17.3 Changes that are exclusively to the Customer's benefit, or that are required to implement mandatory legal requirements, may be made without prior notice.

18. Service-Specific Terms

18.1 SaaS and software subscriptions. (i) The Customer receives a non-exclusive, non-transferable right to use the service during the subscription period. (ii) Ownership of the software and underlying infrastructure remains with the Service Provider. (iii) Termination follows section 19. (iv) For Consumers, Directive 2019/770 and Norwegian digitalytelsesloven apply in full, and updates are supplied as required.

18.2 Games with in-app purchases. An in-app purchase grants the Customer a personal, non-transferable right to use the digital content within the relevant game, unless otherwise expressly stated in the product description. The right of withdrawal is lost per section 8 upon the Consumer's prior express consent at purchase. Minors may enter into such agreements only within the scope permitted by applicable law on the legal capacity of minors.

18.3 Downloadable applications with paid tiers. (i) Upgrade to a paid tier is a subscription and is billed under section 7.7. (ii) Downgrades take effect at the end of the current billing period. (iii) On termination of the subscription, the Customer loses access to premium features but retains access to any free base functionality.

18.4 Browser-based applications. (i) The Customer receives a non-exclusive right to use the application during the subscription period. (ii) The Service Provider does not exclude liability for core functionality towards Consumers, and Consumers are entitled to updates under Directive 2019/770 and Norwegian digitalytelsesloven § 8.

18.5 Hosting on own servers. If the Service Provider offers hosting on servers it operates itself, a separate service agreement — including service-level arrangements, backup procedures and data-processing instructions that may differ from the third-party-based hosting under section 5.5 — will govern such agreements.

19. Duration and termination of Subscription Services

19.1 Subscription Services run continuously from activation until terminated by either party.

19.2 The Customer may terminate at any time, either by cancelling the payment mandate in the payment provider's application or by written notice to the Service Provider. Termination takes effect at the end of the billing period during which the notice is received. There is no minimum commitment beyond the current billing period.

19.3 The Service Provider may terminate a Subscription Service by at least thirty (30) days' written notice.

19.4 Either party may terminate for material breach with immediate effect. Non-payment constitutes material breach where payment is not made within fourteen (14) days of written reminder.

19.5 On termination of a hosting agreement, the Service Provider gives the Customer a reasonable opportunity to retrieve content and data, except in cases of qualified breach by the Customer.

20. Complaints and dispute resolution

20.1 Complaints should first be directed to the Service Provider by e-mail at the address in section 1. The Service Provider will endeavour to respond within a reasonable time and to find an amicable solution.

20.2 [Applies to Norwegian Consumers] If the dispute is not resolved, the Consumer may bring the matter before the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no) and the Consumer Disputes Commission (Forbrukerklageutvalget).

20.3 EU ODR. Consumers resident in the EU/EEA may use the European Commission's online dispute-resolution platform: https://ec.europa.eu/consumers/odr. The Service Provider's contact e-mail address for such matters is given in section 1.

20.4 [Applies only to Consumers resident outside the EU/EEA/UK] The Consumer may additionally use any dispute-resolution mechanisms available under the Consumer's country of habitual residence.

21. Governing law and jurisdiction

21.1 These Terms and the Agreement are governed by Norwegian law.

21.2 [Applies only to Business Customers] Any dispute arising out of or in connection with the Agreement is subject to the exclusive jurisdiction of the courts of Norway, with Haugaland og Sunnhordland tingrett as the agreed court of first instance.

21.3 [Applies only to Consumers] Nothing in section 21.1 deprives a Consumer of the protection afforded by the mandatory provisions of the law of the Consumer's country of habitual residence, in accordance with Regulation (EC) No 593/2008 (Rome I) Art. 6. A Consumer resident in an EU/EEA member state or a state party to the Lugano Convention may bring proceedings against the Service Provider either in Norway or in the courts of the Consumer's domicile, and may only be sued in the courts of the Consumer's domicile, in accordance with Lugano Convention Arts. 17–19 and equivalent rules.

22. Miscellaneous

22.1 Assignment. The Customer may not assign the Agreement without the Service Provider's written consent. The Service Provider may assign the Agreement to a successor to the business, including upon conversion of the sole proprietorship into a limited liability company.

22.2 Entire agreement. The Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and representations on the same subject matter.

22.3 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

22.4 No waiver. Failure by a party to enforce any right does not constitute waiver of that right in later instances.

22.5 Notices. Notices under the Agreement shall be given in writing to the parties' stated e-mail addresses, which constitute a Durable Medium for the purposes of the EU Consumer Rights Directive and the Norwegian angrerettloven and digitalytelsesloven.

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Effective date. These Terms enter into force on 21 April 2026.

Kvåle Solutions, Norwegian organisation number 936975909